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Jason Stadtlander

heaven-hell-and-the-pursuit-of-memory

Heaven, Hell and the Pursuit of Memory

Heaven, Hell and the Pursuit of Memory 2368 1374 Jason Stadtlander

Wars have been fought, countries have been conquered and dreams have been shattered over the beliefs in religion, dogma and the truth of our existence. Why are we here? What is our purpose on Earth or in this Universe?

The one thing all of our arguing and thousands-year long discussions and triumphs and failures has taught us is, we do not know what really lies beyond our own mortal lives.

Strange as it sounds, I’m not going to discuss religion, God, Buddha, Allah or anything of the sort. Not in this article. We all have our beliefs and the one truth to those beliefs is, it helps us to have something that guides us, even if that belief is to believe in nothing at all.

The very nature of humanity is that we need a purpose. Regardless of whether you’re the president of a country or a hermit living in the wilderness, without a purpose your life is meaningless. Even if that purpose is nothing more than coming up with food for tomorrow. I have talked with people who are deeply influential or wealthy people and I have talked to those who have lived in the slums of Mumbai, India. It’s amazing how alike the two classes are in terms of humanity. Both seek love, compassion and a better life for themselves and their families. Reality is… it is all relative. Our lives are so interconnected and related that we simply cannot perceive it.

Let’s look at two perspectives. One is how we look at life and the other is what remains after we have gone.

The Eye of the Beholder

I spoke with a woman in London once. She was on a once in a lifetime trip to visit her sister who had moved there from Mumbai, India. The woman, Nilima was worn and weathered, wearing sixty years of age upon her thirty-year body. She told me that she lived in a cinder block room with tin roofs. They had a rug to sleep on with two old pillows. She and her three children and her husband all slept in this single room no bigger ten feet wide. Living on dirt floors and in an area where the water alone can kill you, she says that she is happy.  She is happy because she has a purpose. To create the best life she knows how for her children and to hopefully lead them to move out of the area that she now lives.

I have a client that I have done some computer work for. They live in a home that overlooks the ocean on the North Shore of Boston. Their sprawling ten thousand square foot home is, by all means, a beautiful home to die for. However, speaking with the woman who lives there she finds that she often has a difficult time. Her children moved to California and her grandchildren are all there. It leaves her often ‘without purpose’. She wants to be a good grandmother and finds it difficult not being close to them to serve that purpose. All her life she was a stay at home mother, not needing to work because of her husband’s lucrative income. So, now she looks for things to keep her occupied, bridge games, golf games or other activities with other ladies of similar lifestyles but finds them unfulfilling when the family is all she wants.

To be Remembered

My son asked me the other day, “Daddy, why do they put stones on people’s graves with their names?” – My instant response to which was “So we know where to find their bodies if we want to visit their graves.”

He thought about this and finally said “Why would we want to do that? They aren’t doing anything anymore. They lived their life.” It was at this point that the simplicity of a child’s thought came through to me as well. The only point of a grave or of a memorial is for the living. It serves no purpose for the dead.

Finally I said to him, “The truth is, I think those of us left, do not want to be forgotten. Perhaps, remembering those that have died, gives meaning to the life we live. That it makes sure we are not forgotten. Whether it’s a stone with our name on it, painting with our name on it or children that we have left behind. Does that make sense?”

“Yes. I think so. Is that why you write? So that you leave something behind?” he asked

I said, “Partly. I want at least a little bit of who I am to hopefully teach others of my own mistakes and also entertain them long after I’m gone.”

This whole discussion led me to think about our mortality. It is important, at least for some of us, that all of this – our existence be worth something.

We are born, we live a life, we touch people and eventually we pass on. Sometimes all too soon. The question is, what do we leave behind? For Nilima, she leaves behind three children who know her well and have seen how everything she does is for their own good. For my client, she leaves behind children who care about her but grandchildren that may never know their grandmother.

“The tragedy of life is not death, but what we let die inside of us while we live.” ~ Norman Cousins

When we die, all that we have left is the memories of us in the living. Be it mental, photographic, video or something we have created that we left behind. Personally, I want to be remembered, not in name – but in that this life I have lived served a purpose.

So, my ultimate question is; Is it what we do in this life from start to finish that truly explains what our existence is about? Or is there a reality that is just out of phase with this one where we continue?

Our Legacy and What We Leave Behind

Our Legacy and What We Leave Behind 1707 1280 Jason Stadtlander

The movie “The Road” starring Viggo Mortensen and Kodi Smit-McPhee is a movie based on the Pulitzer Prize-winning author Cormac McCarthy’s book, “The Road.” For those who haven’t seen the film, it is an extremely powerful film about hardship, the love of a child and survival instincts. The book is also an incredible read, but difficult.

That movie – and my novel, The Steel Van Man – have made me wonder about the connection to our children and families, and to ask myself what lengths I might be willing to go to protect my family.

I can attest to my own experiences and feelings toward family, children and the overwhelming need to protect them.

A Family to Live or Die for . . .

protect-the-childrenFor those of you who do not know, I have two children of my own, and I can say without thinking about it, I would kill to protect them. When I am gone from this world, all that will remain of me will be the words I leave behind and my children. Although I hope my writing endures, my children are paramount in all that I do, see, breathe and speak.

In The Road, a father is trying to guide his son to safety, and in doing so,  shows him what is right and what is wrong. At one point, attempting to protect the boy, the man steals the clothes from another man who has just robbed them. The boy later encourages his father to return the clothes to the man and leave behind food for him, showing the father what it means to retain a level of humanity during a time of distress and societal collapse.

At what cost do we allow humanity and society to influence our families? If you have children and are at home reading this, look at your children right now. If you are at work reading this, look at a picture of your children – I’m sure you have one around. What are their lives worth? What is their safety worth? Looking at your child playing on the floor or smiling up at you from that photo. You know that you will do absolutely anything to protect that innocent life. Your needs are (should) be secondary to theirs. You will carry the world on your shoulders, plow through any obstacle and face any challenge to help that little person – that little human who is part of you and someone else. You will help them to become someone special, to be more than you are right now.

Now, look at this from a different perspective. Times are constantly changing, rules of society changing. Some rules for the better and some not. How far will we allow humanity to dictate the final outcome of our children? How much do we allow society to control and skew the perspectives of our children for the betterment of society?

We as a species fight all the time over politics, race, gender classification, and religion. Your race doesn’t matter; neither does your class, gender classification, your spiritual denomination or your job. I know that sounds harsh, but it’s true. It matters to you, but in the great scheme of things none of this matters when it comes to the responsibility of raising your child. Hell, none of them really matter even when you don’t have children. In the end, when you are gone from this world, you are gone for good. Take control of the world around by starting with yourself and your family. Concentrate on what you can change in the immediate, then focus on what seems impossible to change.

Complicated Times – Simple Rules

family-time-is-most-importantWe live in an age of over-stimulation, an age of instant information, social media and media overload. These access points are constantly trying to change our perspective on the world around us. Worse, they are trying to change the perspective of our children, parents be damned.

In our home we have five (primary) rules:

  • Treat others with respect
  • Expect respect, but fight for it if you don’t get it
  • Eat dinner with no television, computers or phones while sitting AT the table – every night
  • Never hit someone, but know how to defend yourself
  • Never, ever lie to those you love

The most important thing to take away from all of this is; Believe in yourself and what you feel is right deep down in your heart, and what you know will guide your child in the right direction.

Because in the end. . . they are what we you leave behind. Our children are what we all leave behind.

 

the-power-of-love-jason-stadtlander

The Power of Love

The Power of Love 2400 1350 Jason Stadtlander

I have written many poems and stories on love within this blog. Just look at the keywords to the left of this article to read some of them or use the search box.

I attempted to define love as best I could in “Love Is…“, and although I get a LOT of hits on the article, I still find it doesn’t do the word ‘love’ justice.

In a word – Love

Arabic: حُب
Bulgarian: любов
Chinese: 喜爱
Czech: láska
Danish: kærlighed
Dutch: liefde
Estonian: armastus
Finnish: rakkaus
French: amour
German: die Liebe
Greek: αγάπη
Hungarian: szeretet
Icelandic: ást
Indonesian: sayang
Italian: amore
Japanese: 愛
Korean:애정
Latvian: mīlestība
Lithuanian: meilė
Norwegian: kjærlighet
Polish: zamiłowanie
Portuguese: amor
Romanian: dragoste
Russian: любовь
Slovak: láska
Slovenian: ljubezen
Spanish: amor
Swedish: kärlek
Turkish: aşk

Those are just twenty nine of the roughly 6,500 spoken languages in our world. Every single language has a word for love. Some languages have multiple expressions of love within a single word. So the concept of love itself is far from alien to our species, but the ability to completely understand it is as complex as the ability to understand faith.

The Force of Love

When Obi-Wan Kenobi told Luke Skywalker to “trust in the force”, he spoke of a power that surrounds us. This power can also be compared to love and hate. Love, being the good side of the “force” and Hate being the “dark” side of the force. Love can consume us, support us and tear us apart.

~

A man sees a young woman in Grant Park in Chicago, finds her attractive and sits down at the bench next to her as she is feeding some pigeons and reading a book. He tries not to stare but admires how her long hair cascades over her shoulders and over her light jacket. Then his eyes trace down her arm to her delicate hands that hold the book. Sensing someone looking at her, she lowers her book and sees the dark-haired man with a five o’clock shadow, trying not to look at her but their eyes lock. It’s love at first sight.

As the days progress into weeks the two get to know each other and find multiple common the-power-of-love-jason-stadtlanderbonds. They grow closer and closer, and love becomes a comfort, a blanket that keeps them warm and carries them through each day. It’s the comfortable love of daily life.

One day, the woman gets a job that requires her to move back to France where she was raised. He goes with her temporarily to help her get established, intending to, and wanting to come join her when his own job will allow. They spend four beautiful weeks in France and she shows him sights that only the locals know, such as the markets of Marché St. Quentin and the historic movie theater of La Pagode. Then the day comes that he must go back to Chicago. His heart wrenches as he hugs and kisses her goodbye, never knowing when he will see her physically again and he walks through security at Charles de Gaulle Airport. The man forces himself to board the plane and talks with her on the phone until the flight attendant requests him to turn off the phone. He sits, staring out the window as the plane pulls away from the gate and for the first ten minutes, it feels as though someone has attached a cable to his heart and tethered it to the tarmac. For he breaks down, silently crying to himself as his heart is ripped from his chest. It’s the pain of love.

Love That Heals

Love has been shown to have healing properties. Holistic medicine firmly follows the idea that love has strong healing powers. In hospitals, it is now routine to use therapy animals. These are animals that are very good-natured and trained to be with the ill or injured patients and give them love such as the Comfort Dogs of Boston.

Sitting next to a loved one that is in a coma and talking to them is regular practice. Not only because it keeps the loved one in the lives of those that are conscious, but it has also been shown to help the patients heal.

Studies have shown that people who have someone to love or have someone who loves them, live longer than those who do not.

Love of a Child

To hold a brand new human in your arms, one that (ideally) has been created with someone you love, is overwhelming. The flood of undefinable emotions and the incredible reality that there is a new life in your world that will always be a part of you is a consuming love. As the days go on and you get to know this small life, this child, it knows how to do only four things; Eat, sleep, poop and love you (you like how I ordered those?). The love that a child shows for a parent is unconditional and conversely, the love that a parent has for the child is nurturing and encompassing.

Love Defined by a Child

In researching what love means, I came across a very amusing article that discusses how children define love. Here are five of my favorite children’s definitions of love:

  • “Love is what makes you smile when you’re tired.” Terri – age 4
  • “Love is when a girl puts on perfume and a boy puts on shaving cologne and they go out and smell each other.” Karl – age 5
  • “When my grandmother got arthritis, she couldn’t bend over and paint her toenails anymore.  So my grandfather does it for her all the time, even when his hands got arthritis too.  That’s love.” Rebecca – age 8
  • “If you want to learn to love better, you should start with a friend who you hate,” Nikka – age 6
  • “Love is what’s in the room with you at Christmas if you stop opening presents and listen,” Bobby – age 7

What does the power of  love mean to you?

The First Thanksgiving

The First Thanksgiving – A Festival of Food in 1621

The First Thanksgiving – A Festival of Food in 1621 1200 675 Jason Stadtlander

Famine and Celebration

It took the original colonists sixty-six brutal days to cross the Atlantic back in 1620, finally dropping anchor near the tip of Cape Cod. One month later, the Mayflower crossed Massachusetts Bay and settlers began establishing the first village of Plymouth.

The First ThanksgivingThrough that first brutal winter, most of the colonists lived aboard the Mayflower, suffering from exposure as well as many other contagious diseases and killing off half of the ship’s complement. In the spring, the remaining settlers moved ashore and were approached by an Abenaki Indian who surprisingly, greeted them in English. A few days later, they returned with another Native American named Squanto, a member of the Patuxet tribe, who had been kidnapped by an English captain and sold into slavery; Squanto later escaped to London and returned to his homeland on an expedition. The Pilgrims, suffering from disease and malnutrition, were educated by Squanto on how to cultivate corn, extract sap from trees and catch fish in local rivers. Squanto taught them which plants were safe for consumption and which were poisonous. He also helped the Pilgrims forge an alliance with the local Wampanoag tribe with which would they would remain allies for more than 50 years. Sadly, it remains the sole example of harmony between the colonists and Native Americans.

plymouth-thanksgivingFollowing a successful harvest in November of 1621, Governor William Bradford organized a celebratory feast and invited a group of the colony’s new Native American allies to join them. The festival of food lasted three days and became known as America’s first “Thanksgiving.” Ironically, the Pilgrims were completely out of sugar by this time, so they had no pies, cakes or other delicious confections we so often associate with Thanksgiving.

That’s right, not even a pumpkin pie.

Turkey Did Not Make it to the First Thanksgiving

The Pilgrims had no oven to bake a turkey, so a group of men were sent on a “fowling” mission returning with five deer which were then prepared with traditional Native American spices and methods.

The second Thanksgiving was held in 1623 to celebrate the end of a long drought. It wouldn’t be until 1789 that George Washington would finally declare this day a national holiday. Thanksgiving wasn’t officially added to the calendar at that time, each state celebrated on its own chosen date.

For thirty-six years, author Sarah Josepha Hale (author of “Mary Had a Little Lamb”) pleaded with governors, senators, and presidents to establish a nationally-recognized holiday. Finally, in 1863, Abraham Lincoln asked the nation to ask God to “commend to his tender care all those who have become widows, orphans, mourners or sufferers in the lamentable civil strife” and agreed to schedule Thanksgiving for the final Thursday in November to “heal the wounds of the nation” following the Civil War.

Later, Franklin D. Roosevelt moved the holiday back a week in an attempt to help retailers during the Depression in 1936. This was met with strong opposition – so Roosevelt reluctantly changed it back to the fourth Thursday of November.

Thanksgiving by any other name…

It may surprise you to know that several other countries also celebrate a Thanksgiving:

Canada celebrates its Thanksgiving on the second Monday in October to give thanks for the close of the harvest season.

thanksgiving-around-the-world

Liberia celebrates Thanksgiving on the first Thursday of November since in 1820 it was colonized by a group of free African Americans (formerly slaves).

Norfolk Island celebrates Thanksgiving on the last Wednesday in November, having been established by visiting American whaling ships.

The people of the Netherlands celebrate the American holiday on the same day as the United States, as many of the Pilgrims were originally from the Netherlands.

Grenada, a Carribean island in the West Indies, celebrates Thanksgiving on October 25th. Their holiday actually marks the anniversary of the U.S.-led invasion of the island in 1983 in response to the execution of Grenadian Prime Minister Maurice Bishop.

Being Positive in a Negative World

Positive Thinking in a Negative World

Positive Thinking in a Negative World 1024 768 Jason Stadtlander

All around us negative things are going on.

Here in the U.S. we are in the process of impeaching our leader and if that is not the current topic, then there is an array of topics that both liberals and conservatives will be happy to throw at you. Shootings are regularly occurring (again, mostly in the U.S.). In other parts of the world, Britain is plagued with Brexit and a few violent eruptions that have recently been occurring, and there are talks of Prince Andrew having ties to Jeffrey Epstein. Iran has an onslaught of protests over government-set fuel prices and we won’t even start on what’s going on in Hong Kong.

All over the world, the economy is on the edge of a precipice that we are uncertain of. This coupled with concerns over retirement and handling our aging parents creates one giant snowball of stress, heartache, and pain.

In a nutshell, the world levels of negativity and pressure are a constant barrage on our daily lives. As a society, we try not to pay too much attention to these problems but historically we have chosen not to pay enough attention to them.

So, the real question is how do we cope with today’s problems and violent confrontations while continuing to raise children, embrace our families and still attempt to mitigate the violence and negativity all around us?

In a single word – communication. Communication with your family, your kids, your family, your friends, and even your co-workers.

I am not proposing that you go and complain about all the problems in the world. There is a significant difference between complaining and discussing.

  • Complaining envolves you walking into a room and verbally vomiting a negative spew of problems at someone.
  • Discussing, on the other hand, would be going to someone you know and trust and letting them know you’re concerned about XYZ and asking how they cope with it. Seeking their advice.

When it comes to children, you might be surprised how much the world’s actions are weighing even on their minds. Most likely, they have a very different perspective than you do. They are hearing things from their friends or their teachers. So it helps to see their perspective and hopefully impart your own wisdom or concerns.

Turning Things Positive

I’ll admit, this is something I struggle with. It is so easy to let the world around you bring you down or squash you. Here are a few things I do to maintain a positive outlook:

  • Appreciate your health. Even if you aren’t the healthiest or even if you’re battling a terrible disease. At the moment, you’re on this side of the ground and you are able to fight. That is always a good thing.
  • Embrace those you love. It may sound silly. But the next time you’re at home, hug your child or your husband or your wife or your girlfriend or your boyfriend. There doesn’t have to be a reason. A hug can do HUGE things in a negative world. It connects us – human to human and touch is a critical thing.
  • Talk to those you care about and ignore those who bring you down. There are always the Debbie Downers out there, keep your conversations with them short. Look to those who you care about and reach out to them even if they don’t reach out to you. There will come a day that you will wish they were there to reach out to.
  • Help others. Research shows that helping others actually creates endorphins which is a brain chemical that will improve your mood.  We are selfish creatures by nature. The act of helping others not only makes their lives better, but it gives you a feeling of self-worth.
  • Resolve problems. Conflict resolution is critical. If you are angry at someone or irritated, approach the person and let them know you’ve been upset. But don’t forget to tell them the reason you are coming to them in the first place is that you don’t want to be upset anymore. Especially if they are someone that you care about.
  • Ask for help. Definitely the most important of all these. If all the negativity around you is feeling too overwhelming, go back to the “communicate” idea. Talk to someone that you care about. Let them know that you’re having a hard time with it.

The world is an amazing place, has a lot of positive elements and will continue to be, long after we are not around to be plagued by its problems. It is how we cope with the world around us and how we take it in that ultimately determines what kind of impact we can make.

Ads to con people

Fake Technical Support Links in Search Engines (Google, Yahoo and more) Conning Users

Fake Technical Support Links in Search Engines (Google, Yahoo and more) Conning Users 578 462 Jason Stadtlander

There has been an upsurge of fake technical support links and pop-ups being pushed out over the last few months and one of the latest tricks up their sleeves are Google Ads that look like legit sites. The scammers basically pay the search engines (just as any company would) to place their ads at the top of search results. Only these links don’t take you to legit websites, they take you to malicious websites.

I have had numerous people contacting me believing they are victims of ransomware, malware or viruses, only to find that they are actually just being served a fake tech support website. Unfortunately, many of the people (elderly) have been duped into calling the phone number that is presented and conned into providing their credit card information to get tech support.

Why do they do it?

  • Money or PII (Personally Identifiable Information) – Plain and simple. That’s almost all it’s for. Once in a rare while the goal is to add your computer to a ‘botnet‘. But mostly it’s just to get money or personal information (to sell).

The Scenario

Here’s what happens:

  1. A user opens Google or Yahoo (or other search engines) and types in “Amazon” or “Facebook” or anything else that people frequently go to – into the search box.
  2. They then click the first link they see (which is often a malicious ad to a fake company).
  3. The next thing they know, they have an alert telling them they are infected with a virus, malware or that their computer is being held for ransom. In reality, it’s just an image designed to scare them (and it works).
    Tech Support Scams

    Image courtesy Scammer.info

How to prevent this

  • Make sure you have a decent antivirus and that it is updated. Mac users (and I can say this, because I AM a Mac user), don’t be stupid. Of course your Mac can get a virus just like any other computer can. Despite what they (supposed “experts”) will tell you, Macs are actually very guilty of ‘passing’ viruses to the rest of the world because they are convinced they don’t need antivirus. Get something good, like Sophos (my preferred choice), Symantec or McAfee.
  • DON’T BE LAZY – If you know the website address (such as amazon.com, yahoo.com, tdbank.com, etc.)  don’t be lazy and ‘search for it’, actually type it into the address bar at the top of the screen. That way you know you are going to the real website.
  • NEVER click the first links that say “Ad” to the left of the links.
  • DON’T over-react. The scammers are counting on you freaking out and calling the phone number. Step back, think, take a breath and call a computer person you trust to check it out first. If you’re in the New England area you can always reach out to me (https://stadtlanderdesigns.com), I won’t charge you anything to just look at it and see if it’s legit.

 

 

 

 

Veteran's (Armistice) Day

What Veteran’s (Armistice) Day Means to Me

What Veteran’s (Armistice) Day Means to Me 1600 1038 Jason Stadtlander

This Veteran’s Day, there are two small stories I would like to share with you. Before I do though, it’s important to note that before this was Veteran’s Day, it was called “Armistice Day”. It marks the 11th hour of the 11th day of the 11th month in 1918. A day that there was a temporary cessation of hostilities declared between the Allies and Germany during World War I (then known as “The Great War”).

Although in this article I am specifically mentioning American Veterans, it is very important that we acknowledge not only our American Veterans but the veterans of all countries who have fought for and continue to fight for the future peace of our children and all of those who will lead this world long after we have gone.

My Grandpa Joe

My Grandpa Joe

Joe

In this first memory, I am four years old, sitting on my grandpa Stadtlander’s lap. I am unencumbered by what other’s think of him, I don’t know his past nor do I care at this age. He is wearing denim overalls with maybe a dozen pockets in them.  He smells like an old cigar and turpentine. He’s talking to someone, perhaps grandma, perhaps Dad, I can’t recall. I remember being obsessed with all these little tools he had in his pockets. Pulling out carpenter pencils, and putting them back in. Pulling out a ruler here, a measuring tape there, a file, and then putting them back where I found them. I remember looking up at his weathered face as he smiled at me and I remember hugging him and I remember his big arms hugging me back.

A year later my mother and father sat me down and told me that there was something growing inside him called cancer. That there was something the size of a grapefruit attached to an organ called a pancreas. Shortly after they told me this, he died. He was fifty-five years old, ten years older than I am now. It was the first great loss I can remember.

B17G Flying Fortress

My Grandfather’s Plane

Years later I found out that grandpa was an aircraft mechanic and a belly gunner (someone who sits in the machine gun pod on the underside of the aircraft) on a B17 Flying Fortress during World War 2. He was stationed in Labrador near the arctic circle where he served along-side his identical twin brother.

Grandpa passed away 40 years ago (almost to the day). I’d like to say I miss him, but I don’t really remember him very much. I do wish I had gotten to know him better.

My Grandpa Virgil

My Grandpa Virgil

Virgil

My maternal grandfather, Virgil is a completely different story. I have so many memories with him that I treasure, that to pick out a single one would do all the other memories injustice. He is my grandfather, my best friend, and my hero.

I have had the honor of putting together a movie of his life and in the process have learned all about his service as a Korean War veteran. He has told me stories about being stationed in Soel and Fort Carson, Colorado. This has also encouraged me to research more on World War I, World War II, the Korean War, and the Vietnam War. Grandpa turned ninety years old this year and I treasure every day that I am blessed to have him around.

Veteran’s Day to me is a family affair. I am proud to have two grandfathers, several great-uncles and MANY dear friends that I have grown up with that have helped to make our country a better place.

I have traveled all over the world and every country I visit, every person I meet outside of the U.S., continually makes realize what a great country we have (despite some of our leadership). Seeing the way many people live… I do wish we could make our country, their country. Yes, we have (a LOT of) problems, all countries do. We are all human, and it’s important to know that without our humanity, there is no country worth living in. It is human lives that have been given and I have the highest respect for everyone out there that has fought for and continues to defend our country.

Thank you to both of my grandpas, Joe and Virgil, to my Uncles Harold and George, to my friends Chris, Joyce, Torrey, Howard (RIP), Bernardo, Dave, Jessica, and probably two dozen other names that are just not popping into my head right now. To all of you, who have served and continue to serve to make this country the type of place that I want my children and my children’s children to grow up in.

Jason Stadtlander - Barnes & Noble Book Signing

Fall Book Tour 2019 Starts This Sunday

Fall Book Tour 2019 Starts This Sunday 906 960 Jason Stadtlander

My Barnes & Noble book tour starts this Sunday (in Peabody at North Shore Mall) following the release of my new book on September 26th! I’m very excited to meet up with my readers and hope to see you all there!

At each of the locations, I will be signing my new book Ruins of the Mind and there will also be copies of The Steel Van Man on hand as well. I will also be doing a reading from one of my new stories in Ruins of the Mind and answering questions.

NOTE: Supplies will be limited, so please make sure you call in advance and preorder your books.

Below are the dates for the appearances and you can also find them on my home page:

  • Sunday, October 6th at 11am
    Barnes & Noble, Peabody, MA
    (978) 573-3261
  • Saturday, October 12th at 3pm
    Barnes & Noble, Walpole, MA
    (508) 668-1303
  • Saturday, November 2nd at 1pm
    Barnes & Noble, Burlington, MA
    (781) 273-3871
  • Friday, December 13th at 6pm
    Barnes & Noble, Portsmouth, NH
    (603) 422-7733

 

fraud-attempt-using-equifax-data-breach-personal-information-and-masquerading-as-santander

Fraud Attempt Using Equifax Data Breach Personal Information and Masquerading as Santander

Fraud Attempt Using Equifax Data Breach Personal Information and Masquerading as Santander 1400 950 Jason Stadtlander

I have never seen such a well-engineered fraud attempt, so I thought that I absolutely must share it with my readers for your own protection. I will also note that it was something that I began to actually fall for, but then started to see red flags. I will note the red flags I saw in red and I’ll note the red flags that I should have seen but did not, in orange. I want to extend my deepest gratitude to Santander and the customer service representative that helped me identify this fraudulent attempt.

I was ending my day at work this afternoon when my cell phone rang with a toll-free number (877) 768-2265. I didn’t immediately recognize the number, so I figured I’d let it go to voicemail and if it’s legit, they’d leave a voicemail. Well, no voicemail. Then I got another call, and another, and another. Seven calls later I finally pick up the phone, “Hello?”

“Hello, this is Daniel Morgan from Santander’s fraud prevention department, is this Mr. Stadtlander?” the man asks.
“It is,” I reply.
“Is your home address ***************, Massachusetts?”
“It is.”
“Do you have a debit card ending in ****?”
“Yes, it’s right here in my pocket.”
“We are showing two charges at a Walmart in Atlanta, Georgia for $280.87. Are you currently in Atlanta sir?”
“No, I’m in Boston.”
“This was registered as an alert in our system and we wanted to reach out to you to resolve this. Do you have a few minutes?” the man says.
“Yes of course,” I reply.
“We would like to close this card and send you out a new one. Let me just confirm that there are no other charges appearing other than these two. One moment.”
He did not bother to verify any transactions with me. This did not occur to me until later.
There is silence as he ‘checks his computer’.
A moment later he comes back, “Yes. It looks like those are the only attempts. We will need to send out you out a new card just to be safe. Can you verify your mailing address as **************?”
“Yes, that’s correct.”
“And the best number to reach you is ***************?” he asked stating my cell phone number.
Yes, that is correct.” I reply.
“And your debit card ends in **** with an expiration of ** of ****?”
“That’s correct.”
“Ok, we will send out a new card via Fed-ex and you should have it by tomorrow. Let me just check with my supervisor that we can waive the $15.00 charge for overnighting it.”

Despite my irritation that someone must have been using my card, my eyebrow raises, why would they charge me to overnight a card if I’m their customer? But, I go along with it. In the meantime, I put him on speaker and google the phone number, which sure enough comes back as Santander’s customer service number. I am aware that it is not hard to spoof (fake) a caller ID number, I’ve demonstrated how to do it myself. But at this point, I’m not on full alert yet.

A moment later he comes back on and says, “Ok, no problem. We can have this to you by tomorrow morning. We want to reset the PIN as we aren’t allowed to use the default pin. What is your current PIN so we can reset it?

WHAT?! Why on EARTH would they need my PIN? I think to myself. Now my ‘bullshit’ antennas are quivering like there’s a thunderstorm coming.

“I’m sorry, I’m not comfortable providing that over the phone,” I reply.
“I can understand your concerns sir, I assure you that this is just to protect your own confidentiality and ensure that we expedite your card back to you as soon as possible.” he begins calmly. “If it helps, I can verify additional personal information.”
“Ok, thank you,” I say. (At this point not believing a word that’s coming out of his mouth.)
“Can I verify that your date of birth is __________ and your social security number is _________?” repeating back to me my true date of birth and my full social security number. My jaw drops open and my mind is reeling.
“Yes, that’s correct,” I begin, “My PIN is _____.” I stated, giving him a fake PIN, then I say “can you hold for just one second, I have an emergency call coming in on the other line from my child’s doctor. One second.”
“Certainly sir, I’ll hold and see if I can get this input while I wait,” he states and I press the mute button.

I get on my work line and dial the same number that called me (which is also on Santander’s website) and after a series of verification prompts a woman picks up. “Hello, this is Beth (name changed to protect her identity) from Santander, how can I help you.”

I take a moment to explain the whole situation to her and I can sense her jaw also dropping open. “What?! We would never ask you for your PIN and we would never give out your social security number.” At this point, the man is asking if I’m still there and I ask her to stay on the line and listen in to the speaker call on my cell phone which she graciously agrees to.
“Hello, I’m sorry – are you still there?” I ask the man.
“Yes. Not a problem Mr. Stadtlander. I entered your PIN into our system and it says that the PIN is incorrect, is there a chance you gave me the wrong PIN?”
“No, it was definitely the correct PIN.”
Then Beth says to me in the other ear, “Ask him for his name and employee ID.”
“I’m sorry, I didn’t catch your name, what is your name and employee ID? I’m just taking notes here and want to make sure I get everything.”
“Certainly sir,” he begins, “My name is Daniel Morgan and my employee ID is 45321409.”

In my other ear, Beth states “Nope. Our employee IDs do not use that format. This is completely made up. Ask him to speak to his supervisor.”

“I’m sorry, Daniel, can I speak to your supervisor?” I ask.
“Certainly sir, one moment.”
There is a pause of about a minute and then another male voice comes on the phone, “Hello, this Roger with Santander. I understand my colleague attempting to help you by getting a replacement card out to you? How can I help?”
“I’m sorry, what was your name?” I ask.
“Roger Smear.”
“Thank you, Roger. I’m sorry can you hold one second, I have an emergency call I am still trying to deal with, just give me two seconds.”
“Absolutely Mr. Stadtlander.”

Beth and I are both in shock at the level of detail on this and she recommends that I let him know that I have Santander Fraud Prevention on the other line and see what he does.

“Hello, Roger are you still there.”
“I am, do you have that PIN so that we can help get your card reset?” he asks.
“Actually, I just have a question. I have Santander’s Fraud Prevention and the local police tied in on the other line and they feel that things aren’t adding up. Do you mind if I patch you in?”
One second later he hangs up.

Now, I thanked Beth graciously and she did some further investigating while I had her on the phone and she was able to determine that there were two attempts to check my account balance using my debit card in Las Vegas a few minutes prior. But it registered as an invalid PIN and did not work. We talked for a bit and she also told me that she had recorded the entire conversation which I was happy for. She then helps me to cancel my card and send out a new one.

I am still floored at the level of detail and social engineering that went into this. As best I can figure, they got my debit card number and expiration (most likely from a card scanner in an ATM – it’s easy to do) and then matched up my relatively unique name to my information in the Equifax Data Breach (to which I am also one of the millions of victims).

Please, I cannot state this enough – be very aware anytime anyone is asking anything from you. Get validation and if there are any doubts, call your bank on the other line and confirm the validity. I would hate to guess how many people fall for this scam.

Women and Men, How Safe Are You? (In Your Daily Life) – 10 Tips to Protect Yourself

Women and Men, How Safe Are You? (In Your Daily Life) – 10 Tips to Protect Yourself 720 480 Jason Stadtlander

As I delve more and more into protecting personal information, protecting networks and helping with physical security – I tend to find myself thinking a lot about the security of the average person on the street. I walk down the street, mentally assessing each person’s vulnerability. Yeah, I know… it sounds a little creepy, but it’s amazing how many people are unaware of their surroundings.

So I want to take a moment and give you a few pointers on what I would term “S.A.R.E.”: Self Awareness at Recognizing Enemies.

It’s not about seeing everyone around you as an enemy. It’s about recognizing what your vulnerabilities are to an attack anytime you are in the public. I am shocked at how many people walk through the city, not paying attention to what is going on around them. Staring at their phones or simply not being aware of their surroundings.

I could make this list 20-30 items long, but these are what I would say are the most critical. And trust me men, this applies to you as much as to women.

How Safe Are You (In Your Daily Life) - 10 Tips to Protect YourselfTen Tips to Protect Yourself:

  1. Don’t be predictable. Be sure to alternate routes that you take when walking. Change up your schedule a little (even 5 minutes plus or minus can make a difference)
  2. Don’t stare at your phone while walking or being on the street. Glancing at your phone is fine, especially when following directions. Being fixated on your screen can cause you to trip, or more importantly be a target for an attack. Do not try and catch up on facebook or Instagram as you stand on the platform waiting for your train. You can catch up on that when you get on the train. Train platforms and bus stops are ideal locations for attackers and thieves.
  3. Don’t look down at your feet. Keep your eyes ahead of you. Looking down at the ground is a natural psychological trait. It enables us to not have to make eye contact with those around us (which in a city can be a LOT of people) and it allows us to be focused on our own little microcosm. But it’s very dangerous, especially when mixed with tip 3. If you’re looking down, you won’t see someone coming if you are their target and you also won’t be able to identify someone or a car if there is an incident that you ‘witness’. Look around at people constantly. You don’t need to make eye contact, but you need to be able to identify people if something happens.
  4. Be careful when wearing headphones while walking. Keep the volume low. If you can’t hear someone coming up behind you, then you can’t protect yourself, your purse or your backpack. If I were targeting someone for theft, I would absolutely look for someone with headphones on and looking down.
  5. Watch people watching you. It’s critical on the street, in the gym, even in the locker room to be aware of those around you. Try and mentally assess their motives, how much they are observing you, what kind of vibe do you get from each person. Trust your gut.
  6. Look around and be aware of the cameras that are watching you. This isn’t just seeing security cameras to ensure that you walk in areas that will see you if something happens. It’s also about making sure that you are not being videoed or photographed by someone with a phone without your permission.
  7. Watch out for tailgaters. A tailgater is someone that acts like they have access to the same building/gate that you have access to and following you in. If you don’t recognize someone and they are following you into a secure area, question them. (“Can I help you?”)
  8. Password protect your phone and don’t leave your phone at your workspace. Today’s phones are not cheap (as we all know). They are prime targets for would-be thieves.
  9. Keep your backpack/purse secured on yourself. Holding the strap of your backpack or your purse will ensure that even if someone ran by and grabbed your bag, they will have to handle the fact that you are already holding onto it.
  10. Be aware of your electronic presence. Google yourself regularly. See what shows up. Be aware of the photos you post. Don’t ever “check-in” when away from home, it’s a blazing announcement that it’s ok to go rob your home. Never post photos when on vacation on the same day you take them.
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